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Does TOPS license expire?


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#1 Guest_Joo Leong_*

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Posted 26 January 2010 - 11:25 AM

Dear Savvysoft Support, I am trying to troubleshoot a user TOPS Excel spreadsheet which is full of #NA errors. Just to clarify, does TOPS licenses installed on user PC expire annually? or if it does expire will it display some alert or error messages when Excel is started (when TOPS add in is loaded)? Thanks.

Regards
Joo
jlee @ artradis.com

#2 Rich

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Posted 26 January 2010 - 11:33 AM

Dear Savvysoft Support, I am trying to troubleshoot a user TOPS Excel spreadsheet which is full of #NA errors. Just to clarify, does TOPS licenses installed on user PC expire annually? or if it does expire will it display some alert or error messages when Excel is started (when TOPS add in is loaded)? Thanks.

Regards
Joo
jlee @ artradis.com


The #NA is not a sign of a license issue, unless perhaps you are calling a function which is referencing a cell with a TOPS error in it and that function returns #NA with an error input.

Also, while your licenses do expire annually (and you're due to get a new set in a few days) you'll get an error when starting TOPS when there are 5 days or less remaining in the license.

If you'd like to send over a spreadsheet with the #NAs in it we can help you troubleshoot it.



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